General Information

For a smooth processing of your orders, kindly ensure that your double check your information during the checkout process. This includes the usage of correct abbreviations, street addresses, buildings and any other information that you might be requested to submit as far as processing your order is concerned. My Image Secrets does not take responsibility for misplaced, incorrectly delivered or lost items if the submitted address information is incorrect or was incorrectly submitted at the time of purchase.


All placed orders fall subject to processing time before they are actually shipped to the designated destinations. Order processing is usually conducted between Monday and Friday (special holidays are excluded). The company strictly follows its established policies under the Shipping Act which indicates that orders that have been placed on weekdays after 5.00 P.M EST, or public holidays, or weekends will be processed in the next business days.

Processing of both standard domestic and international orders take up to 5 working days (excluding holidays, Saturdays and Sundays). All our orders are shipped using EPACKET and depending on the destination, the consignment may take at least 15-36 days to arrive at the specific client location.

My Image Secrets strive to ensure that the orders are delivered on time. This means that sometimes orders can be delivered even before the stipulated number of days. Orders that are not delivered within a span of 50 days may be lost. In such a case, you’re advised to send an email to our support center for either a refund or replacement. However, you must ensure that you have complied with the guidelines in our Return Policy.

The company charges a standard shipping rate of $7 for orders within the United States and $8 for other regions worldwide.

We wish to inform you that the time taken to receive the products is equal to Order Processing Time + Shipment/ Transit Time


Any question regarding shipment or order processing should be addressed to email or Alternatively, you can use the chat module or the Contact Us page. Other communication media such as photo comments or direct messages via our social media platform will not be attended by the support team.  Depending on the complexity of the inquiry and the many inquiries that the company receives, it might take up to a week for an email response. We hereby request our clients to be patient.