RETURN POLICY

What’s acceptable for return or exchange?

Our company strives to ensure that our customers are satisfied with the products and services that we provide. In this regard, we always strive to ensure that our products meet the expected quality standards. In this regard, the company ONLY offers returns for clothing or items that have been UNWORN, UNWASHED, DO NOT HAVE TRACES OF ANY FOREIGN MATERIALS such as makeup. Further, the clothing tags should be intact.

Kindly, note that in case the products fail to meet the aforementioned guidelines or simply are not in their original state at the time of return they will not be accepted. As far as our return policy is concerned, WE DO NOT OFFER REFUNDS OR EXCHANGE but WE ISSUE STORE CREDITS. This means that whenever a customer is not satisfied with the ordered products he/she can RETURN it for equivalent store credits. Alternatively, a customer can decide to negotiate for another desired product.

Due to a number of repeated cases that have been taking place among most customers. We highly advise our esteemed clients to consider their sizing carefully. Furthermore, clients can reach us through our online chat, email{support@myimagesecrets.com or myimagesecrets@gmail.com} in case they have sizing inquiries. Alternatively, all our clients are advised to carefully review the size chart they are unsure of their sizes.

We wish to inform you that the company through the quality assurance department examines every order before shipping. In this regard, there are minimal chances for damaged products. Any returned item will be inspected based on the conditions that have been mentioned above. Notably, allocated store credits are only valid at https://myimagesecrets.com/

In case of issues that relate to the product being defective or damaged, the company will ship a replacement of similar item at no cost. All our customers are hereby advised to take a photo of the item and send it to the support department through our official mail support@myimagesecrets.com. The email message should also contain a description of the damage. For customers would wish not to receive a replacement of the similar item. They can receive equivalent store credits which will enable them to select similar items. Request for store credits can be made within six (6) working days upon receiving the ordered item.

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